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Payment Types

Currently, we accept Paypal and ATM Bank Transfer payment only.

Acceptance of Order **

You will receive 1) Order Confirmation Email and 2) Paypal receipt once you have made your payment. If you have any inquiries about your order, please email us at cssg@lifetrons.com with your Order No.

Delivery Service

For Local Delivery in Singapore

Our partnering logistics in Singapore is Qxpress (handled by Qoo10 Giosis). Delivery is free with a minimum purchase of $100 on Lifetrons Singapore. Feel free to let us know your preferred delivery date and time by listing your preference in Customer’s Notes after Checkout. Please allow at least 1 workings day to process your order while we prepare your order for delivery.

Delivery is only available during weekdays (Monday – Friday), not applicable on weekends and public holidays. Delivery time may be delayed due to overwhelming orders and high traffic.

For Overseas Delivery

We ship internationally and delivery charges do apply. Delivery charges are based on the volume weight of the item and destination address as set by the courier delivery company. If you have a preferred courier method, please let us know and we will bill you according to the charges with a copy of the receipt.

If you have any questions about your order/delivery, please do send us an email to: cssg@lifetrons.com with your Order No. in your subject line.

Returns and exchanges

It’s important to us that you are happy with your purchase from Lifetrons Mall. If you are not satisfied with your new purchase, we will exchange any unused item provided it is returned in its original, sealed and undamaged packaging, with your receipt and within 7 days from receipt of goods. For your convenience, you may return any new goods purchased from our Lifetrons Mall to our office at 63 Ubi Avenue 1 #05-05A. During return, you need to provide your 1) Order Confirmation Email and 2) Paypal receipt.

A restocking fee of SGD 30 will be imposed. Should the customer choose to exchange the existing device for another model bearing a higher price, the customer will be required to top-up the difference in price.

Pricing

All prices are correct at the time of purchase and are confirmed with an order confirmation email. Previously viewed prices via cookies on your computer will not be honored and requests to do so will be refused. Sale prices are available only while stocks last. Lifetrons Switzerland reserve the right to change and amend prices at anytime

Supply

All orders are subject to availability. Prices and products – we endeavor to ensure that all prices and specifications are correct for the life of the catalog when we go to press. However, we reserve the right to alter prices and specifications as necessary.

Feedback

If you have any comments about any of the products or services supplied or provided to you, please contact us at cssg@lifetrons.com.

Refund

All items sold are non-refundable except for items with manufacturing defects which will be replaced or refunded based on a case-by-case basis. The item must be in its original packaging, unused, with all tags in place and Customer has to email us at cssg@lifetrons.com within 7 days of purchase. The refund will be made upon verification of defect and the customer is liable to bring down the item to 63 Ubi Avenue 1 #05-05A S408937.

You will be refunded the total amount of the order, minus the shipping charge both way, and 20% of the value of the order, (re-stocking fee is at SGD $30 per item) if it is not manufacturing defects. In the event that the item you have purchased is discontinued or out of stock, we will refund you the money immediately via Paypal or cheque if you paid via ATM Bank Transfer.

Order

If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact cssg@lifetrons.com with your Order Number immediately. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.

Item Discount

Item Discount more than 30% is non-refundable and non-exchangeable. It is a clearance item.

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